Damaged Product Policy
We take pride in crafting high-quality tees, but if something’s not right, we’ve got you covered.
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Eligibility: If your item arrives damaged, defective, or incorrect (e.g., wrong size, design, or item), you’re eligible for a replacement or refund.
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Timeframe: Please report the issue within 7 days of delivery for a swift resolution.
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Process:
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Email us at [insert email, e.g., support@labelledtees.com] with your order number and photos clearly showing the damage or defect.
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We’ll review your claim within 48 hours and provide return instructions or a solution.
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Return the item (if requested) using the prepaid shipping label we provide.
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Resolution:
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Replacement: If stock is available, we’ll send a new item at no cost to you.
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Refund: If a replacement isn’t possible, we’ll refund your full purchase price, including shipping, to your original payment method.
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Note: Minor imperfections due to handmade processes (if applicable) may not qualify as defects—contact us if you’re unsure!
We’re committed to making it right—let us know if you need assistance.